https://www.chayandeb.com/emirates-airlines daily 0.75 2023-03-14 https://images.squarespace-cdn.com/content/v1/5fd0bab4d4def436ef506d89/1608798916308-3AKJUE0YGTBGLKOEYBLU/Principles---900_900.png Emirates Airlines Connect Customer Experience Design Principles https://images.squarespace-cdn.com/content/v1/5fd0bab4d4def436ef506d89/1608983833903-YE3CRZQ17FGG48S8GBQF/Details-6_3360.png Emirates Airlines Connect Design drafts for Res Connect https://images.squarespace-cdn.com/content/v1/5fd0bab4d4def436ef506d89/1608984180871-7W5AHNR3KF3579ANTKMD/Testing-0_1800.png Emirates Airlines Connect Part of the Test Script designed for testing the usability of Res Connect https://images.squarespace-cdn.com/content/v1/5fd0bab4d4def436ef506d89/1609055843342-GP46CYIRBG7BV87LIJJE/Release-2-Images-from-Release_1800.png Emirates Airlines Connect Images from Training, Roadshow, Release events and of live usage from Dubai Contact Centre and Dubai Airport. https://images.squarespace-cdn.com/content/v1/5fd0bab4d4def436ef506d89/1608798919506-E51NYQCSSI1F29A779XG/Directions-900_900.png Emirates Airlines Connect Design Directions https://images.squarespace-cdn.com/content/v1/5fd0bab4d4def436ef506d89/1608983833799-JHH5X0LUXQXN3QCTKQ3M/Details-7_3360.png Emirates Airlines Connect Design drafts for Res Connect https://images.squarespace-cdn.com/content/v1/5fd0bab4d4def436ef506d89/1608984183206-N2I3WKKHDR10O4Z4FUF6/Testing-4_1800.png Emirates Airlines Connect Screenshot of Morae Manager used to analyze the test sessions. This one is from a usability test session of Res Connect in Dubai contact centre, conducted when the product was about two-thirds ready https://images.squarespace-cdn.com/content/v1/5fd0bab4d4def436ef506d89/1609055844153-M9SET13BUMPVK4U45D6G/Release-1-Posters_1600_33_1600.png Emirates Airlines Connect Explaining Change Management https://images.squarespace-cdn.com/content/v1/5fd0bab4d4def436ef506d89/1608830475030-SV3KZ2Y2AXGK3WBV8KY9/Concept-of-Experience-1800_1800.png Emirates Airlines Connect This Customer Journey Map (work of Engine Service Design, UK) reveals the plateaus during current reservation and departure stages, and the potential delta in the future. https://images.squarespace-cdn.com/content/v1/5fd0bab4d4def436ef506d89/1608919969925-8VP800BA5E24MNCQBRLT/Framework-1-SSUI-IA-1800_1800.png Emirates Airlines Connect (Part of) Information Architecture of Res Connect https://images.squarespace-cdn.com/content/v1/5fd0bab4d4def436ef506d89/1608983833520-WRUTA01JGY9RQJIIHU8S/Details-8_3360.png Emirates Airlines Connect Prototype for Airport Services Connect https://images.squarespace-cdn.com/content/v1/5fd0bab4d4def436ef506d89/1608984185778-83DOGMS2SVNZBNH98WVP/Testing-6_1800.png Emirates Airlines Connect Part of a report showing the comparative scores from SUS survey of Res Connect across contact centres https://images.squarespace-cdn.com/content/v1/5fd0bab4d4def436ef506d89/1609055824624-BZR11H3A9TF1N9EJZCE9/Release-1-Posters_1800.png Emirates Airlines Connect Pre-launch posters for Res Connect https://images.squarespace-cdn.com/content/v1/5fd0bab4d4def436ef506d89/1608886565051-GH1GP3CUZRCE2X6MNERC/Metaphor-weather-animation3.gif Emirates Airlines Connect While an agent is taking in a request for a new flight reservation, the Reservation System UI throws some destination specific information e.g. weather, prompting a possible conversation which is more than just the transaction. https://images.squarespace-cdn.com/content/v1/5fd0bab4d4def436ef506d89/1608919968511-9YYAEKVO3E5W0M3YASJ4/Framework-2-ASUI-IA-1800_1800.png Emirates Airlines Connect Information Architecture of Airport Services Connect https://images.squarespace-cdn.com/content/v1/5fd0bab4d4def436ef506d89/1608984195097-RVW1XLFLHBT0ZS393V9T/Testing-2_1800.png Emirates Airlines Connect Testing out Res Connect with a contact centre agent in Manchester, UK https://images.squarespace-cdn.com/content/v1/5fd0bab4d4def436ef506d89/1608919972807-DONPGF7FN34674POO9BF/Framework-3-SSUI-Persona_1600_c.png Emirates Airlines Connect A primary Contact Centre Persona https://images.squarespace-cdn.com/content/v1/5fd0bab4d4def436ef506d89/1608984193621-M4UK2NCJUAWPFCO1V5SJ/Testing-1_1800.png Emirates Airlines Connect Testing out Res Connect with a contact centre agent in Mumbai, India https://images.squarespace-cdn.com/content/v1/5fd0bab4d4def436ef506d89/1608919973324-ZI81975HTRMVGJRE4H5C/Framework-4ASUI-Persona_1800.png Emirates Airlines Connect A secondary Airport Persona https://images.squarespace-cdn.com/content/v1/5fd0bab4d4def436ef506d89/1608984180255-CTUETZMVCTPRDMJ8DNX5/Testing-3_1800.png Emirates Airlines Connect Responses and scores from System Usability Scale (SUS) surveys https://images.squarespace-cdn.com/content/v1/5fd0bab4d4def436ef506d89/1608983641438-MA6BBX20G7MTNJ7SY2BF/Details-1UI-FLow-SSUI-Booking-Flow_1800.png Emirates Airlines Connect Booking task flow in Res Connect https://images.squarespace-cdn.com/content/v1/5fd0bab4d4def436ef506d89/1608984185561-JD4OVJYUGYXPSHC2W01P/Testing-5_1800.png Emirates Airlines Connect Affinity Diagram of the feedback received during test sessions https://images.squarespace-cdn.com/content/v1/5fd0bab4d4def436ef506d89/1608983641253-VEUBFF27QBYVINBDI7W6/Details-2UI-Flow-ASUI-Check-In-Flow_1800.png Emirates Airlines Connect Check In task flow in Airport Services Connect https://images.squarespace-cdn.com/content/v1/5fd0bab4d4def436ef506d89/1608983667749-SAXHHMR608LQLG53HHS3/Details-3Sketches-1_1800.png Emirates Airlines Connect Low fidelity UI sketches https://images.squarespace-cdn.com/content/v1/5fd0bab4d4def436ef506d89/1608983664082-SR2WX2SX31J5Z7N5BV4E/Details-4Sketches-2_1800.png Emirates Airlines Connect Low fidelity UI sketches https://images.squarespace-cdn.com/content/v1/5fd0bab4d4def436ef506d89/1608983667928-3OZETSNRA12R4AL4QFBP/Details-5Sketches-3_1800.png Emirates Airlines Connect Low fidelity UI sketches https://images.squarespace-cdn.com/content/v1/5fd0bab4d4def436ef506d89/1608983648763-M7C7XUM1E3XUPLSEP08R/Details-6_3360.png Emirates Airlines Connect Visual Design guidelines for Airport Services Connect https://www.chayandeb.com/illustrations daily 0.75 2025-11-19 https://www.chayandeb.com/microsoft-office daily 0.75 2023-03-14 https://images.squarespace-cdn.com/content/v1/5fd0bab4d4def436ef506d89/1609863677939-43OALZ3KPQL8QVRNG1OQ/new-1_900.png Pictures in Microsoft Office Screenshot of a PowerPoint presentation slide titled 'Effects of coffee on teens,' with editing tools visible at the top. https://images.squarespace-cdn.com/content/v1/5fd0bab4d4def436ef506d89/1609863679405-0I6Z8SQCW24T6K1YSZZ1/new-2_900.png Pictures in Microsoft Office A PowerPoint slide titled 'Effects of coffee on teens in India' with text highlighted in different colors, and a sidebar showing related images of a mushroom, hands holding coffee beans, and a coffee cup with a logo. https://images.squarespace-cdn.com/content/v1/5fd0bab4d4def436ef506d89/1609862728497-RNSDVG394IJHDBAM6Y0S/00_900.png Pictures in Microsoft Office Word splash-screen (on Windows tablet Dell Venue 8) https://images.squarespace-cdn.com/content/v1/5fd0bab4d4def436ef506d89/1609863679839-MYYYYEYAU4NUP8B3DNDJ/new-3_900.png Pictures in Microsoft Office Screenshot of a presentation slide titled 'Effects of coffee on teens in India' with a hand pointing at a coffee cup image, and a sidebar showing images of a mushroom, coffee berries, and a coffee cup. https://images.squarespace-cdn.com/content/v1/5fd0bab4d4def436ef506d89/1609862730193-BL30QB4OD9KH25M2SS8E/01_900.png Pictures in Microsoft Office File picker to insert image (on Windows tablet Dell Venue 8) https://images.squarespace-cdn.com/content/v1/5fd0bab4d4def436ef506d89/1609863362197-WC6KDIRVWPJSVSPLNGI4/filter-1_900.png Pictures in Microsoft Office Understanding filters- Digital Filters can achieve and combine the effects achieved by Lens Filters, Camera Types, Camera Techniques, Printing Techniques, etc. https://images.squarespace-cdn.com/content/v1/5fd0bab4d4def436ef506d89/1609863680672-I7578S6GV294DVSTXQKM/new-4_900.png Pictures in Microsoft Office Presentation slide with a photo of a coffee cup and saucer, featuring a red and white logo for 'Cafe Coffee Day.' The slide title reads 'Effects of Coffee on Teens in India,' with placeholder text for a subtitle. https://images.squarespace-cdn.com/content/v1/5fd0bab4d4def436ef506d89/1609862729676-A9RZ6IUXYE7NZSX26XCR/02_900.png Pictures in Microsoft Office Picture tab open in Word (on Windows tablet Dell Venue 8) https://images.squarespace-cdn.com/content/v1/5fd0bab4d4def436ef506d89/1609863355967-4K3HEMNIVHS0ETHNF1Y1/filter-2_900.png Pictures in Microsoft Office Compete Analysis of the leading apps in filter space. https://images.squarespace-cdn.com/content/v1/5fd0bab4d4def436ef506d89/1609862730353-7WXOHJJWLDS8SRFKOKUD/04_900.png Pictures in Microsoft Office Picture Style Gallery callout open in Word (on Windows tablet Dell Venue 8) https://images.squarespace-cdn.com/content/v1/5fd0bab4d4def436ef506d89/1609863357085-T5VA4FHDCSATVYC9UL0L/filter-3_900.png Pictures in Microsoft Office Filter Usage vs Effectiveness in Instagram (The Fortune 500 Instagram Report, TrackMaven) https://images.squarespace-cdn.com/content/v1/5fd0bab4d4def436ef506d89/1609863362880-L04YOVDOM9JV5U38HASJ/filters10_900.png Pictures in Microsoft Office Lets the user focus at one point on the image. https://images.squarespace-cdn.com/content/v1/5fd0bab4d4def436ef506d89/1609862870699-VWO6GGY4L4G2KP8XWELH/Final-Phone-1_900.png Pictures in Microsoft Office Picture tab open in Word (on Windows phone Nokia Lumia 920) https://images.squarespace-cdn.com/content/v1/5fd0bab4d4def436ef506d89/1609863356248-NYRPYOS1Z7X9TD9CPPXW/filter-4_900.png Pictures in Microsoft Office Preset Usage in PowerPoint (Data analysis from Scrapper: Sample set of 7070 PPTs. 3603 of them had 87479 images in total.) https://images.squarespace-cdn.com/content/v1/5fd0bab4d4def436ef506d89/1609863357673-5KGGVG6B8HW45B1IQC9R/filter-7_900.png Pictures in Microsoft Office Steps to create a Toning/Duotoning filter in Office. https://images.squarespace-cdn.com/content/v1/5fd0bab4d4def436ef506d89/1609862870702-LBWSZBTXBOYVTIHV778P/Final-Phone-2_900.png Pictures in Microsoft Office Picture Style Gallery open in Word (on Windows phone Nokia Lumia 920) https://images.squarespace-cdn.com/content/v1/5fd0bab4d4def436ef506d89/1609863358150-MFS452AX60W9ISY2YVDJ/filter-5_900.png Pictures in Microsoft Office Computes the highlights and middle tones in the image then matches them with the accent colors of the theme of the presentation. https://images.squarespace-cdn.com/content/v1/5fd0bab4d4def436ef506d89/1609863359607-OFXAZUKDSTEPHSOBWLM9/filter-8_900.png Pictures in Microsoft Office Steps to create a Vintage filter in Office. https://images.squarespace-cdn.com/content/v1/5fd0bab4d4def436ef506d89/1609862934700-0TU3JR7DH6WTKF1P1SZE/android_900.png Pictures in Microsoft Office Picture Style Gallery callout open in PowerPoint (on Android tab Nexus 7) https://images.squarespace-cdn.com/content/v1/5fd0bab4d4def436ef506d89/1609863361253-7D8XRUOW2OH8YIDXWPSO/filter-9_900.png Pictures in Microsoft Office The recommended set of filters which was arrived at after considering the needs and requirements of Office users, ongoing trends, existing usage and ease of implementation. https://images.squarespace-cdn.com/content/v1/5fd0bab4d4def436ef506d89/1609862964867-WA3GK5C5A3ZP48GH7V3O/redline-4_900.png Pictures in Microsoft Office Redlines (Design Spec) for Picture Crop feature https://images.squarespace-cdn.com/content/v1/5fd0bab4d4def436ef506d89/1609863455905-0I8Y8H2VFH9R6YBOTDXF/third-party-1_900.png Pictures in Microsoft Office Launching a third party app from inside Office https://images.squarespace-cdn.com/content/v1/5fd0bab4d4def436ef506d89/1609863457863-5TTQV7V2TBXVECA5YG88/third-party-2_900.png Pictures in Microsoft Office Picture editing in a third party app https://images.squarespace-cdn.com/content/v1/5fd0bab4d4def436ef506d89/1609863771510-EUIRU52I3HDSEPN2OKKU/new-5_900.png Pictures in Microsoft Office A PowerPoint slide with a close-up photograph of a white coffee cup with red and purple abstract designs and the text 'Café Coffee Day'. The slide title reads 'Effects of coffee on teens in India'. https://images.squarespace-cdn.com/content/v1/5fd0bab4d4def436ef506d89/1609863771039-NYWQ9TYQ1YYRMDILHO7U/new-6_900.png Pictures in Microsoft Office A person pointing at a presentation slide showing images of a mushroom, a coffee cup, and coffee beans. https://images.squarespace-cdn.com/content/v1/5fd0bab4d4def436ef506d89/1609863773204-54MGKCZZ5OJQEY5HX3MJ/new-7_900.png Pictures in Microsoft Office PowerPoint slide showing a coffee mug with 'Café Coffee Day' logo on the left and a creamy coffee foam on the right, with text overlay reading 'Effects of coffee on teens in India' in red. https://images.squarespace-cdn.com/content/v1/5fd0bab4d4def436ef506d89/1609863777103-X89TQH1X7JEGITFOR1WS/PPT.png Pictures in Microsoft Office A cup of coffee with latte art, placed on crumpled parchment paper on a wooden surface, with a biscotti cookie and a jar of sugar beside it. https://www.chayandeb.com/du-telecom daily 0.75 2025-10-22 https://images.squarespace-cdn.com/content/v1/5fd0bab4d4def436ef506d89/b43548c6-08bc-49a9-bfe3-c0e8f3b23488/Screenshot+2023-03-15+at+06.20.30.png Data-informed design at du Telecom Start of du Postpaid buying journey https://images.squarespace-cdn.com/content/v1/5fd0bab4d4def436ef506d89/736e5e5d-90c0-4e59-b2fe-c004e4ed7520/Screenshot+2023-03-14+at+14.15.04+%282%29.png Data-informed design at du Telecom Schematic of the ID renewal user-flow https://images.squarespace-cdn.com/content/v1/5fd0bab4d4def436ef506d89/c0328b25-f8bd-4072-9ed2-9f5b0bfde6f2/Screenshot+2023-03-14+at+14.15.49+%282%29.png Data-informed design at du Telecom ID renewal funnel https://images.squarespace-cdn.com/content/v1/5fd0bab4d4def436ef506d89/cced9e70-1182-4be8-a7f5-80686b02d0c1/20180704_160609+2.jpg Data-informed design at du Telecom Running a session https://images.squarespace-cdn.com/content/v1/5fd0bab4d4def436ef506d89/c7217ae4-9a5b-42be-b8bc-b34c94ec1818/Screenshot+2023-03-14+at+18.12.23.png Data-informed design at du Telecom Research brief https://images.squarespace-cdn.com/content/v1/5fd0bab4d4def436ef506d89/73412424-a8a3-4a79-a5d3-88a85fcc94a9/Screenshot+2023-03-14+at+14.19.48+%282%29.jpg Data-informed design at du Telecom - Make it stand out Whatever it is, the way you tell your story online can make all the difference. https://www.chayandeb.com/talks daily 0.75 2023-08-18 https://images.squarespace-cdn.com/content/v1/5fd0bab4d4def436ef506d89/b43548c6-08bc-49a9-bfe3-c0e8f3b23488/Screenshot+2023-03-15+at+06.20.30.png Talks & publications Start of du Postpaid buying journey https://images.squarespace-cdn.com/content/v1/5fd0bab4d4def436ef506d89/736e5e5d-90c0-4e59-b2fe-c004e4ed7520/Screenshot+2023-03-14+at+14.15.04+%282%29.png Talks & publications Schematic of the ID renewal user-flow https://images.squarespace-cdn.com/content/v1/5fd0bab4d4def436ef506d89/c0328b25-f8bd-4072-9ed2-9f5b0bfde6f2/Screenshot+2023-03-14+at+14.15.49+%282%29.png Talks & publications ID renewal funnel https://images.squarespace-cdn.com/content/v1/5fd0bab4d4def436ef506d89/cced9e70-1182-4be8-a7f5-80686b02d0c1/20180704_160609+2.jpg Talks & publications Running a session https://images.squarespace-cdn.com/content/v1/5fd0bab4d4def436ef506d89/c7217ae4-9a5b-42be-b8bc-b34c94ec1818/Screenshot+2023-03-14+at+18.12.23.png Talks & publications Research brief https://images.squarespace-cdn.com/content/v1/5fd0bab4d4def436ef506d89/73412424-a8a3-4a79-a5d3-88a85fcc94a9/Screenshot+2023-03-14+at+14.19.48+%282%29.jpg Talks & publications - Make it stand out Whatever it is, the way you tell your story online can make all the difference. https://www.chayandeb.com/fromness daily 0.75 2026-03-09 https://www.chayandeb.com/about daily 1.0 2026-03-08 https://images.squarespace-cdn.com/content/v1/5fd0bab4d4def436ef506d89/23128a1d-cd66-4ecd-84e5-b355b66b72c7/Chayan+2.jpg